John T.'s review of Affordable Appliance Repair

Affordable Appliance Repair

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Customer Reviews & Ratings
Complaint Posted 11/9/2009
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Review 11/9/2009
Showed up right after we called and quickly diagnosed the problem (faulty circuit board). We paid him for the service call and the part, and he said it would be done by Friday (original service call was Wednesday). Friday he didn't show up, so we called, and he said the wrong part came in. We called again next week and left messages. Finally my wife called from her cell phone (instead of our land line) and he answered, said he would be out Wednesday. He did not show up, so we called daily from multiple phones for the rest of the week, and the next with no luck. We saw the address was listed so surprised him at his house. He admitted he'd not been diligent with us, and guaranteed he'd come by tomorrow to install it, or refund our money. The next day he came by, installed the part. The dishwasher works (and has ever since he put the part in). We're glad he finally fixed it, but it took three weeks and was NOT worth the frustration. We don't recommend him at all.
 
 
 
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Additional Business Information
Hours   Phone   (831) 345-6865 Address   129 Marnell Ave
Santa Cruz, CA 95062
Website   Email  
Contact   Richard Espinoza Other  
 
 
 
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